Privacy Policy

 

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

Consent

How do we get consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@onthecommon.co.uk or writing to us at:

On The Common
5 Main Road
Milford
ST17 0UL

 

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

Payment

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement.

 

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@onthecommon.co.uk or by mail at:

On The Common
5 Main Road
Milford
ST17 0UL

 

Terms & Conditions

Please read, understand and accept our Terms & Conditions before you make a purchase. Once Purchase is made and the order confirmed you will enroll in a binding contract with us. Our terms and conditions may change without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes.

 

Product

We carefully endeavor that the descriptions and specifications of our goods are correct when they are posted on our website. However, while the colour reproduction of the goods on our website is a close representation, we cannot accept any responsibility for any variation in colour caused by browser software or the computer system used by you.

All orders made are subject to availability. We will try our best to keep all stock levels at the same level to what is publicised on the site, but we are not held responsible if an ordered item is no longer available. We will email you confirmation of this rejected order, and always offer an alternate option. We will do our upmost to always help with any orders we can not fulfill.

 

Payments

All payments made on On The Common are received securely via PAYPAL, APPLE PAY, STRIPE, KLARNA and CLEARPAY. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason authorise payment, then you will be notified of this immediately at the time of order.

All prices quoted on this website are in pounds sterling (unless you request to convert the currency), exclude delivery charges and are inclusive of UK sales tax (VAT) at the current rate. If custom or import duties are levied once the good reaches your destination country, you will be responsible for those charges or duties as we have no control over these charges and we cannot predict them.

We do not take responsibility if your credit/debit card is used fraudulently as a direct result of being used to buy from our website. Onthecommon.co.uk operates a fraud analysis check on every payment made. The three categories are low, medium and high fraud. If your transaction falls into the medium or high category you may be asked by one our team to provide evidence of your address, card details or any other information required. If the requested information is provided and our team are satisfied that the transaction can be allowed, your order will be shipped out as normal. We allow up to a week for the required information to be provided. If we do not receive a response within this timescale, the funds paid will be refunded back to the card used.

When can a transaction be categorised as medium or low fraud?

Here are a few examples:

  • Billing street address doesn't match credit card's registered address
  • Billing address ZIP or postal code doesn't match credit card's registered address
  • The IP address used to place the order is a high risk internet connection (web proxy)
  • Shipping address is many miles from location of IP address


    The analysis carried out by the website is there to protect you as much as it's there to protect us. We will only ask what is required to validate the transaction and this information will not be used for any other purpose or passed on to any third party.

     

    Returns/Refunds

    On The Common accepts returns of unwanted items within 28 days of the order being delivered, either to the shipping address you've provided or delivery office/collection point. In the event that you're not at the shipping address to sign for your parcel at the time it's delivered, the 28 day policy will start from that date regardless of how many days/weeks you leave it before picking it up from the delivery office/collection point. Unfortunately we cannot be held liable for delays in collecting parcels. Merchandise must be returned in the original condition (unworn, unwashed, unaltered) and with tags attached. Unfortunately at present we do not offer pre-paid returns. Please post securely as we can't be held liable for returns that go missing in transit. Upon receipt of all returns we send out confirmation emails. This email explains our refund procedure.

    REFUNDS can take up to 14 WORKING DAYS from the day the confirmation email is sent. This is dependant on banking providers terms and how long they take to process transactions. It is also dependant on the processing times our end as our team works through each return individually. We say working days as the bank and OTC works within working days only and not weekends/bank holidays.  Rest assured we always aim to process refunds within the allocated time provided so please allow up to this time. 

    In the interests of hygiene we do not accept returns on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose.

    Please read and obey the washing/care instructions of your purchased item. We will not be held liable if these are not followed. Will not issue a refund on goods if they are not followed.

     

    Fair use

    At times our system will flag up account activity in relation to excessive returns. 
    It may notice an unusual pattern of returns activity. It may be the case that a huge amount of orders are being placed resulting in a huge amount of returns in a short period of time. If the system notices over an 80% return rate on these orders then it may lead us to question the account use. Of course we would always contact you before to discuss this matter, prior to any account being suspended. Please be assured that this is in relation to account activity only. We reserve the right to question any account we believe to be misused.

     

    Faulty/Damaged

    Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, washing errors, we will not be held responsible. Loose buttons or buttons falling off does not constitute a fault. A repair where a repair is possible will also always be offered. Only manufacturing faults will be considered.

    If the item is returned without tags we will offer a repair on this item.

    If an item is deemed to be faulty upon it being delivered we will require photographs immediately upon delivery of the faulty item showing the fault. These images can be sent to our email address hello@onthecommon.co.uk and one of our team will respond within 48 hours. Although we do require images of the faults, no final decision of fault will be processed until the item is inspected in person by our returns team.

    Please contact us via email hello@onthecommon.co.uk to make us aware of this issue prior to return. We will contact you in writing to confirm the next actionable steps within 2 working days.

    Your UK statutory rights are not affected by our returns policy. 

    On The Common is committed to maintaining your privacy. Personal details are stored securely and will not be passed on to any third parties without warning.

    While we have taken all reasonable steps to ensure an efficient service, it does not guarantee that the use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto your computer.

    We obtain the right to terminate or suspend the website and the service it offers at anytime and without notice.

    These Terms and Conditions supersede any oral agreement made between us or representation of us.

    If any of these Terms and Conditions is held to be unenforceable then the remaining Terms and Conditions shall continue to be enforceable in full.

     

    Promotional Code Terms & Conditions

    On occasion we may offer Promotional Codes that you can use to reduce the price of specified products. Please remember, it’s up to you to enter the code at checkout!

    These codes have a start and end date and only run on and within these dates.

    If full price items purchased with a promotional code are returned for a refund the value refunded will be the value of the goods after the code was used and deducted from the full price.

    Unfortunately codes can not be applied after ordering.

    Promotional Codes can not be used in conjunction with any other promo codes.

    If you’re given a unique Promo Code that is meant just for you please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you. 

    We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code at any time.